Política de Privacidad

VenYa ("we", "our", or "us") operates ride-hailing and related transportation services through the VenYa User and VenYa Driver applications and any related web or backend services. This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you use our services.

1. Information We Collect

We may collect the following categories of information:

• Account information such as name, phone number, email address, profile photo, and login credentials.
• Location information such as pickup points, destinations, trip routes, and real-time or background location when enabled.
• Trip and service information such as ride requests, trip status, fares, route history, cancellations, and support messages.
• Device and app information such as device model, operating system version, push notification tokens, crash logs, and app usage diagnostics.
• Communication data such as messages, call masking/relay events, and customer support interactions.
• Payment-related information when needed to complete a trip, issue refunds, or reconcile transactions. We do not store full payment card details unless required by our payment processors.

2. How We Use Information

We use information to:

• Create and manage accounts.
• Match riders and drivers, calculate routes and fares, and complete trips.
• Send service notifications, including trip requests, status updates, and account alerts.
• Provide customer support and resolve disputes.
• Detect fraud, abuse, safety incidents, and technical issues.
• Comply with legal, tax, accounting, and security obligations.
• Improve app performance, reliability, and user experience.

3. Location Data

VenYa uses location data to show nearby trips, calculate routes, estimate fares, and display trip progress. Drivers may be asked to allow background location access while using the service so trips can be matched and tracked properly. You can disable location permissions in your device settings, but some features may stop working correctly.

4. Sharing Of Information

We may share information only when necessary with:

• Riders, drivers, and other users involved in a trip.
• Service providers that help us operate the platform, such as cloud hosting, analytics, messaging, maps, crash reporting, and payment processors.
• Authorities or legal recipients when required by law, court order, or to protect safety and rights.
• Business successors if VenYa is involved in a merger, acquisition, restructuring, or sale of assets.

5. Third-Party Services

Our apps may rely on third-party services such as Google Maps, Firebase, push notification providers, and payment or communication providers. Those services may process information under their own policies and terms.

6. Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, to provide the service, to meet legal obligations, to resolve disputes, and to enforce agreements. When data is no longer needed, we take reasonable steps to delete or anonymize it.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices And Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal data. You may also be able to withdraw permissions such as location or notifications through your device settings. To request account or data assistance, contact us using the information below.

9. Children

VenYa is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

10. International Transfers

Your information may be processed in countries other than the one where you live. When that happens, we take steps intended to help protect your information in line with applicable law.

11. Changes To This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the effective date above.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

VenYa Support
Email: support@venya.arya.ar
Website: https://venya.arya.ar/privacy